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Computer Sciences
Corporation (CSC) is an American information technology (IT) and business
services company headquartered in Falls Church, Virginia, USA. CSC
predominantly provides IT services in the following areas: systems integration
and professional services; enterprise application development and management;
application software for the financial services industry; business process
outsourcing; managed hosting services; and application and IT infrastructure
outsourcing.
CANDIDATE PROFILE:
- The candidate should be from B.E/B.Tech/M.E/MCA/Others graduates under any recognized university.
- Should have the ability to understand and solve complex technical problems in the production/operational environment.
- Should be liable with customers on accounts to diagnose, investigate, and resolve hardware and software issues.
- Works with infrastructure groups, developers, and project managers to ensure new infrastructure is successfully integrated into operational support.
- Should have the ability to identify and delivers cost saving and service improvement initiatives within the operational support arena.
JOB DESCRIPTION:
- The selected candidate should ensures delivery and management of the end-to-end technical support service.
- Need to performs operational support for server hardware and platform software. Acts as liaison between project team members, customers, and installation team to ensure projects are implemented seamlessly.
- The candidate should investigates and resolves hardware and software incidents, performs root cause analysis to identify underlying problems.
- Communicates effectively with customers to ensure problems are understood and resolved.
- Should maintain support documentation and asset and configuration data repositories.
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