NTT DATA is a Global IT Innovator delivering
technology-enabled services and solutions
to clients around the world. The
company provides consulting, managed services, projects, outsourcing, and
cloud-based solutions to mid-sized and large enterprises in all major
industries.With business operations in more than 35 countries, we put emphasis
on long-term commitment and combine global reach and local intimacy to provide
premier professional services from consulting, system development, business
process and IT outsourcing to cloud-based solutions.Company name : NTT DATA
Job role :
Associate
System Engineer
Job ID : 2013-85375
Job ID : 2013-85375
Job location : Bangalore
Qualification : B.E/B.Tech
Experience : Freshers
Job Synopsis:-
- The candidate should be B.E/B.Tech/M.E/M.Tech/MCA/Other graduates from any recognized university.
- The Associate System Engineer role will perform receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
- Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
- Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
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