Schneider Electric India hiring Support Center Analyst,Bangalore

Schneider Electric India Pvt. Ltd is a 100% subsidiary of Schneider Electric Industries
SAS, a global specialist in energy management. With a strong force of over 7,700 employees, the company is well known for its unique vision, progressive management and above all, its exemplary Quality.

Company name        :    Schneider Electric India

Job role                      :    Support Center Analyst

Job Location              :    Bangalore

Qualification             :     Any Graduate

Experience                :     Fresher’s

Job Synopsis:-

• IT Service desk analyst provides comprehensive First Level support to all Schneider Electric employees for efficient resolution of issues and requests related to S/W , H/W , Infrastructure , Telephony 
• Identify underlying problems liase with respective Level 2 support and contribute for permanent resolution of the same. 
• Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.
• Adhere to internal Policies and Procedure while handling customer issues and service requests and get the resolution in adherence to agreed Service Level
• Undergo regular training to improve skill set required for the job function.